FAQs

Where can we order play equipment?

You can order your play equipment by finding your nearest dealer and contacting them by either email or phone.

What help can LEDON’s dealers provide?

LEDON’s dealers will provide all the guidance you need about our play equipment, safety surfaces and the design of new play areas. This ensures that you get the right play equipment to meet your exact needs and wishes. Contact our dealers for more information.

Are all LEDON products approved/certified?

All LEDON products are certified by TÜV SÜD in accordance with the latest EN 1176 and EN 1177 standards. Read more about safety and certification.

Can we assemble the products ourselves?

LEDON always prepares assembly instructions for each product so that customers are able to assemble and install their new play equipment. At the bottom of each product page, it is possible to download assembly instructions, and they will also be supplied with the actual product.

What is the delivery time?

The delivery time can vary considerably, depending on the product. We endeavour to hold sufficient stocks for most products to be delivered within 4 to 7 weeks. If you want to know about the delivery time of particular products, you are very welcome to contact your dealer.

How are products delivered?

LEDON’s play equipment is delivered on pallets, which ensures easy and efficient packing that saves on resources while keeping costs to a minimum. For example, several products are designed to fit on a single pallet. This reduces the risk of transport damage and significantly minimises shipping costs. When delivering one or more pieces of playground equipment, assembly instructions are always included for each product. The assembly instructions are intended to help customers easily and quickly assemble and install the product. Should you have problems assembling/installing your new product, you are of course always welcome to contact your dealer.